Happy Feet

Today, cyberphobia is a term nobody cares anymore. But before email burnt the slow and inefficient post office, the word cyberphobia has almost made it into the search cloud. In explaining this, one author cited an incidence wherein a post office employee literally vomited on the keyboard in front of the computer when his boss insisted that he should learn the technology.

Fear and Change

A lot of people fear change. Some seek change. People are afraid of change because of the risk inherent in it. I usually heard people say: "what if...", "I am already comfortable here, why move?", "That won't gonna work..."Those who seek change know and understand these fears and inhibitions, but they charge through anyway.

Dell

When I was at Dell before, my fellow resolution experts resisted a new policy: we needed to sell. Some reasoned out that they did not sign for it. Some said, they're not sales agents. So, they went around ranting and propagating their bitterness. On the other hand, some who understood the situation, simply followed the guidance and started offering our customers after resolving their issues.

After two weeks, those who embraced the new change, received their commission over and above their usual salary. They were happy and wanted to sell more. Those who resisted change, on the other hand, were still bitter and stressed out. Stressed OUT, simply because they had to follow the new policy EVENTUALLY.

Sharks are one of the most dangerous creatures in the world. One of the reasons for this, according to science, is that they are less evolved creatures. Dinosaurs went extinct precisely because they could not adapt to the sudden change in the environment a long time ago.

Reader's Digest, the post office, monarchy, pagers: all of these suffered from irrelevancy. The reason is that some could not simply evolve, some refused to change, some are late adapters; so late that they could not cope with the competition anymore.

Change is as normal as breathing. Resistance is futile, tiresome and unproductive. The best response to change is adaptation.

Happy Feet

What do we do when our feet wont fit into our shoes anymore? We change the shoes, not the feet...

photo: source